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The first port of call would be to have a chat with one of our experienced team, we can generally offer excellent knowledagble advice and put and end to your iPod or iPhone worries! You can do this by calling 01 8728722 or by clicking here were you can find our full contact details.

We are passionate about iPods and we would like you to get the most from yours, we have put together some excellent sources for support, in addition you can find a list of tips and tricks you might find usefull. We would love to hear from you so if there is any helpfull tips you would like to see listed here please contact us via email and we list them here if apporiate.

Help and support websites

Official Apple website: http://www.Apple.com/support/
Free Technicial Support: http://www.TechPort.ie
Wiki Apple iPhone information: http://en.wikipedia.org/wiki/IPhone
Wiki Apple iPod information: http://en.wikipedia.org/wiki/IPod
Wiki Apple Inc information: http://en.wikipedia.org/wiki/Apple_Inc.

iPod/iPhone Tips & Tricks

Scroll to Top of Page
In any application, Safari included, you can automatically scroll to the top of the page by tapping on the "top bar", which has the time, service bars, and battery. In Safari, this not only brings you to the top of the page, but also brings up the URL bar.

Domain Resolution
When typing a URL in Safari, you don't have to type the "www" or the ".com".For instance, for www.cnn.com just type "cnn" in the URL box. Note: Your search engine must be set to Google, not Yahoo.

Press & Hold For Alternate Characters
Hold a letter for a popup of various versions of the character (i.e. to type España with the "ñ" simply hold "n" and simply slide/release to the appropriate character).

Click & Hold URL's
In Safari, hold a link to see the URL and site name.

Soft Reset
Press and hold the Home button and the Sleep button to restart your iPhone. A white light will flash, the screen will shut off and then turn back on. Keep holding until the screen turns back on.

Take a Screenshot
To take a screenshot, hold the home button and click the sleep button. The screen will flash white and the screenshot will be stored in your camera roll.

Set Parental Controls
You can enable certain restrictions or parental controls on your iPhone. You can block explicit lyrics, Safari, YouTube, iTunes, or the App Store. Just go to Settings, General, Restrictions.

Save Any Image from Safari
To save any image from the web to your camera roll, simply press and hold the image. A menu will appear asking "Save Image" or "Cancel". Once the image is in your camera roll, you can set it as your wallpaper.

Fast Forward/Rewind Music & Video
Press and hold the skip forward/back arrows to fast forward or rewind rather than skip tracks. Also, press on the album art to manually FF/rewind.

Delete Emails
You can do both "bulk deletes" and "individual deletes" when browsing email. To do a bulk delete, simply click Edit, check off the desired emails, and then choose delete or move. To delete a single email, simply "cross it out" by swiping your finger across the email, then press delete.

iPhone Home Button Trick 1
There is a common misconception that you must press the "Sleep/Wake" button to bring your iPhone out of sleep mode. You can press either your home button or your sleep/wake button to wake your sleeping iPhone and bring up the "Slide to unlock" screen.

iPhone Home Button Trick 2
You can assign several functions to "double-clicking" your Home button. Simply go to Settings -> General -> Home Button. You can choose whether double clicking your iPhone takes you to your "Favorite" contacts, or brings up iPod controls. While phone favorites is convenient, setting it to iPod mode allows you to start music no matter what else you're doing. In other words, it brings up iPod controls (play, pause, skip, volume) over whatever other application you are running (Safari included). Setting iPod Controls to "On" means that if you already have music playing, double clicking the Home button will bring up iPod controls even if you have the Home Button set to "phone favorites".

iPhone Home Button Trick 3
Double clicking the home button from the "Slide to unlock" screen will always bring up iPod controls, right over the "Slide to unlock" screen. You can control your iPod without even unlocking your phone!

Prolong battery life
Although the iPod now offers up to 14 hours of playback per charge, this is substantially reduced if you use it regularly. Make the battery last longer by sliding the Hold switch into the locked position to prevent the player being turned on by accident. Also turn off the backlight and try not to skip between songs too frequently.

Use your iPod as an alarm clock
You can set your iPod wake you up in the morning using its alarm clock feature. Select Extras from the main menu, choose Clock then Alarm Clock. Select Alarm to turn the feature on, set the desired time and choose a noise from the options available. With speakers connected, you can be roused by a playlist of your favourite songs.

Create a playlist on the fly
Your iPod offers an On-the-Go feature for creating a playlist while away from your computer. Highlight a song in one of the music menus, then hold down the Select button until its name flashes, indicating that it's been added to the On-the-Go playlist. You can access this via the main Playlists menu.

Manage your music manually
iTunes updates your iPod automatically, so that songs removed from the program are also deleted from the player. To store tracks permanently on your iPod, connect it to your PC, click the iPod Preferences button in the bottom right corner of the iTunes window and select the option 'Manually manage songs and playlists'.

Back up important files
As well as copying music to your iPod, iTunes can transfer data files to be stored on the player's hard disk. With your iPod connected, open the Preferences panel, select the option 'Enable disk use' and click OK. An icon for your iPod will now appear in My Computer allowing you to drag and drop files there as you would a storage drive.

Join CD tracks together
If you've ripped tracks from a mixed CD, the brief gap that now appears between songs during playback can be annoying. Solve the problem by selecting the tracks you'd like to mix from your iTunes Library, then clicking on the Advanced menu and choosing Join Tracks. These tunes will now play continuously on your iPod.

Standardise the volume level
To make quiet songs louder and loud songs quieter, click on the Edit menu, select Preferences and then click the Playback tab. Select the option Sound Check and the volume for all songs will be set to the same level. Alternatively, right-click on a track, select Get Info and then click the Options tab to change individual sound settings.

Convert files into different formats
If a track in your library is in a different format to your other songs, you can use iTunes to convert it. Click on the Edit menu and select Preferences, then click the Advanced tab and click Importing. From the Import Using menu, specify the encoding format you want to use and click OK. Now select the track, click on the Advanced menu and choose Convert Selection To [your chosen format].

Create an iMix
You can share your impeccable music taste with everyone by creating an iMix. Click on the File menu and select New Playlist. Give it a name then drag and drop tracks from your library or iTunes Music store. Click the arrow next to the playlist name and click the Create iMix button. Click Create and then click Publish to upload your iMix.

Create a Smart Playlist
Save time adding tracks to playlists individually by using different criteria to organise them. Click on the File menu and select New Smart Playlist. When the Smart Playlist box opens, specify the condition for the playlist, for example only a certain artist or genre, or containing certain word. Set a limit on the number of songs and click OK.

Get CD track names
iTunes can automatically search for and assign information for tracks you rip from CD so you don't have to. Insert a disc then click on the Advanced menu and select Get CD Track Names. iTunes will search CDDB, an online CD music database, and identify and label song and album titles, artists and more.